So what do you do when your telephone landline suddenly go dead?
Why, call TM to fix it, of course! All you need to do is dial 100.. oh wait, this number is only accessible from a landline. Bang head #1
Alternatively, dial 1-300-888-123 from your mobile phone (chargeable, of course). Bang head #2
Now, if you (like yours truly) have the unfortunate luck of having a combination telephone-Streamyx access on one line, after the initial verification process, the first thing they'd ask you to do is connect your computer or telephone directly to the source line.
Huh? Why the heck are we doing the checking when checking lines should be a service they provide? Bang head #3
We're paying for their services and we have to check our own line. The reason? They need US to verify if our 'splitter' is faulty. What the $@*&% is a 'splitter'??? Bang head #4
They would nicely tell you to check the source line and examine something that is the approximate size and shape of a matchbox. It could be white, beige or black in colour, they added helpfully.
So there I went, following the line from my house phone, hunting for the source line. Ah, found it! I think.. because it ends behind a square off-white plastic cover attached to the wall with screws.
Oh miss, could you hold on while I get myself a $@*&% screw driver? Bang head #5
Once the cover comes off, conversation resumes. Where the $@*&% is the matchbox thing???
All I see is a hole in the wall with a line snaking down from the roof (probably). Said line is linked to two other lines (one leading to the house phone, the other, towards the computer in my room) attached to each other by a piece of wire. Bang head #6
After more helpful hints and even more scrambling around the house, all I've managed to learn is that matchbox thing with a LED in the middle is called a socket, NOT the all elusive 'splitter' (which, if proven faulty by the way, you're supposed to replace yourself by going to an electronic shop, buy a new one and then *gasp- installing it yourself!). Bang head #7
Ah, stop sniggering all you handyman types out there >:(
Everyone's born with talents and weaknesses. Handiness is NOT one of my talents, so sue me!!! XP
I almost literally had to beg for the operator to just send someone, anyone, to fix this! I even offered to pay the person coming in RM200 just to show me where the 'splitter' is and verify if it's okay or not. Bang head #8
They finally relented. At the point where I'm eligible to go to the Trauma & Emergency Unit.
But in the end (the day after the report was logged), the actual cause was that there was maintenance work being done in our area to transfer telecommunication lines from the old pole to newer ones and we happen to be a casualty.
And after ALL that DRAMA (oh, I do confess that most of the drama's on my side because I just had to vent my frustrations somehow :P)!!!
To TM Management, I do believe there have been other complainants before me with regards to TM's 'excellent' services so do sit up and take note! Please!
Even if you're currently monopolizing the landline market, anything could cause another company to rival and succeed you if you keep on going the way you are!
My 2 sens worth!